Shipping and Delivery
1. Shipping & Delivery We are committed to delivering your orders promptly and in perfect condition. Shipping within the UAE: Free Shipping: Enjoy complimentary delivery on all orders above AED 200. Standard Shipping: For orders below AED 200, a flat shipping fee will be applied at checkout. Delivery Timeline: Orders are typically processed and delivered within [2-3] business days.
2. Returns & Exchanges Your satisfaction is our priority. We accept returns based on the following quality standards: Product Condition: Items must be returned in their original, unused condition, and in the original packaging. Tamper Policy: To ensure product integrity, we cannot accept returns if the packaging has been opened, used, or tampered with. Return Period: Return requests must be submitted within [7-14] days of receiving your order. Inspection: All returned items undergo a quality check before a refund is approved.
FAQ
3. Frequently Asked Questions (FAQ)
Q: Can I return a product if the seal is broken or the package is opened? A: To maintain strict quality and safety standards, we do not accept returns for products where the original seal or packaging has been opened or altered.
Q: How will I receive my refund? A: Once your return is inspected and approved, the refund will be processed automatically back to your original method of payment.
